Does palliative care replace my current doctor?

No. Carelon’s palliative care team works alongside your existing doctors and specialists. They help manage symptoms, coordinate care, and provide additional support while your primary doctors remain in charge of your treatment.

Can I still receive treatment while in palliative care?

Yes. You can receive palliative care services at the same time as treatments intended to cure or manage your illness. Palliative care focuses on helping you feel better and improving your quality of life while you continue your medical treatment.

How much do Carelon’s palliative care services cost?

These services are usually included as part of your health plan benefits. While many members have little to no additional cost, coverage ultimately depends on your specific plan. Your Carelon team can help you understand your benefits and any potential costs.

How long can I receive palliative care services?

You can receive palliative care services for as long as you need them. There’s no set time limit — care is based on your needs and can continue throughout your health journey.

What support is available for caregivers and family members?

Carelon’s palliative care services support both patients and their families. This may include: Emotional support and counseling Help navigating care decisions Guidance on caregiving responsibilities Access to community resources The goal is to support everyone involved in your care — not just the patient.

Where can I find the patient welcome guide?

Your care team will provide a guide to you, or you can access a PDF version of the welcome guide, with a services overview and Notice of Privacy Practices . To have a physical copy mailed to you, call 844-232-0500 .

Palliative Care for Patients and Caregivers

New to Carelon palliative care?

Learn what palliative care includes, what to expect, and how to get started.

Get started

Access your palliative care services

If you’re enrolled in Carelon’s palliative care services, you can access support anytime whether you need help managing symptoms, coordinating care, or speaking with your care team.

This service is part of your health plan and not a separate program you need to sign up for.

Use MyChart to manage your care

Stay connected to your care team and manage your care in one place:

Message your care team
View care plans and visit summaries
Schedule or manage appointments

Access MyChart

Speak with a nurse or care team member 24/7

Get help anytime with questions about medications, symptoms, or care plans:

Coordinate with your doctors
Get answers quickly
Receive ongoing support for you and your family

Contact your care team

Get answers to common questions

Browse helpful resources about your care, what to expect, and how to get the most from your palliative care services:

What patients can expect from palliative care
Questions you should ask your palliative care provider
How caregivers are supported

Explore the library

Why you may be hearing from Carelon about palliative care

You may have received a call or referral through your health plan. Your plan works with Carelon to identify members who could benefit from additional palliative care services to better manage symptoms and coordinate care.

Carelon partners with your health plan to provide this support as part of your covered benefits. It is designed to support you, not replace your current care. Participation is always your choice.

How Carelon supports you day to day

Palliative care services provide extra support for people living with serious illness by helping to manage symptoms, reduce stress, and improve quality of life.

These services are provided alongside your treatment and are often delivered at home:

Your care team responds quickly and is available 24/7 when you need support
Help managing symptoms like pain, fatigue, or nausea
Coordination across your doctors and specialists
Support for caregivers and family members
Guidance when making care decisions

Our goal is to make your care easier, more coordinated, and focused on what matters most to you.

24/7 support at your convenience

Need help deciding what to do? Call our 24/7 nurse line at any time, day or night. We're here to help you manage pain, answer urgent questions, and determine if a hospital or urgent care visit is necessary. In a medical emergency, always call 911.

Find your regional 24/7 support number:

Alabama

If you’re a Palliative Care patient in Alabama, call 844-464-1830 for 24/7 support.

Alaska

If you’re a Palliative Care patient in Alaska, call 833-866-0925 for 24/7 virtual-only support.

Arizona

If you’re a Palliative Care patient in Arizona, call 844-955-1433 for 24/7 support.

Arkansas

If you’re a Palliative Care patient in Arkansas, call 833-866-0925 for 24/7 virtual-only support.

California

If you’re a Palliative Care patient in California, call 844-735-1418 for 24/7 support.

Colorado

If you’re a Palliative Care patient in Colorado, call 833-290-9443 for 24/7 support.

Connecticut

If you’re a Palliative Care patient in Connecticut, call 888-355-3902 for 24/7 support.

Delaware

If you’re a Palliative Care patient in Delaware, call 844-244-5623 for 24/7 support.

Florida

If you’re a Palliative Care patient in Florida, call 844-354-8697 for 24/7 support.

Georgia

If you’re a Palliative Care patient in Georgia, call 844-735-1420 for 24/7 support.

Idaho

If you’re a Palliative Care patient in Idaho, call 844-955-1435 for 24/7 support.

Illinois

If you’re a Palliative Care patient in Illinois, call 844-735-3314 for 24/7 support.

Indiana

If you’re a Palliative Care patient in Indiana, call 844-326-7746 for 24/7 support.

Iowa

If you’re a Palliative Care patient in Iowa, call 844-955-1434 for 24/7 support.

Kansas

If you’re a Palliative Care patient in Kansas, call 844-337-3627 for 24/7 support.

Kentucky

If you’re a Palliative Care patient in Kentucky, call 844-735-1412 for 24/7 support.

Louisiana

If you’re a Palliative Care patient in Louisiana, call 833-445-5994 for 24/7 support.

Maine

If you’re a Palliative Care patient in Maine, call 844-955-1439 for 24/7 support.

Maryland

If you’re a Palliative Care patient in Maryland, call 844-224-6739 for 24/7 support.

Massachusetts

If you’re a Palliative Care patient in Massachusetts, call 844-955-1441 for 24/7 support.

Michigan

If you’re a Palliative Care patient in Michigan, call 877-702-6863 for 24/7 support.

Minnesota

If you're a Palliative Care patient in Minnesota, call 833-866-0925 for 24/7 virtual-only support.

Mississippi

If you’re a Palliative Care patient in Mississippi, call 844-295-4345 for 24/7 virtual-only support.

Missouri

If you’re a Palliative Care patient in Missouri, call 844-337-3140 for 24/7 support.

Montana

If you’re a Palliative Care patient in Montana, call 833-910-3622 for 24/7 support.

Nebraska

If you’re a Palliative Care patient in Nebraska, call 833-910-3621 for 24/7 virtual-only support.

Nevada

If you’re a Palliative Care patient in Nevada, call 833-290-9444 for 24/7 support.

New Hampshire

If you’re a Palliative Care patient in New Hampshire, call 844-955-1440 for 24/7 support.

New Jersey

If you’re a Palliative Care patient in New Jersey, call 844-735-3312 for 24/7 support.

New Mexico

If you’re a Palliative Care patient in New Mexico, call 833-866-0925 for 24/7 support.

New York

If you’re a Palliative Care patient in New York, call 844-326-3115 for 24/7 support.

North Carolina

If you’re a Palliative Care patient in North Carolina, call 844-295-4276 for 24/7 support.

North Dakota

If you're a Palliative Care patient in North Dakota, call. 833-866-0925 for 24/7 virtual-only support.

Ohio

If you’re a Palliative Care patient in Ohio, call one of the following numbers for 24/7 support:

Patients near Cincinnati, call 833-445-5998.

Patients near Cleveland, Toledo, and Youngstown, call 844-326-3119.

Patients near Columbus and Dayton, call 844-866-0929.

Oklahoma

If you’re a Palliative Care patient in Oklahoma, call 833-866-0925 for 24/7 virtual-only support.

Oregon

If you’re a Palliative Care patient in Oregon, call 844-955-1436 for 24/7 support.

Pennsylvania

If you’re a Palliative Care patient in Pennsylvania, call one of the following numbers for 24/7 support:

Patients near Philadelphia, call 855-811-4813.

Patients in all other areas of Pennsylvania, call 877-317-0216.

Rhode Island

If you’re a Palliative Care patient in Rhode Island, call 844-955-1437 for 24/7 support.

South Carolina

If you’re a Palliative Care patient in South Carolina, call 833-445-5995 for 24/7 support.

South Dakota

If you're a Palliative Care patient in South Dakota, call 833-866-0925 for 24/7 virtual-only support.

Tennessee

If you’re a Palliative Care patient in Tennessee, call 844-567-8539 for 24/7 support.

Texas

If you’re a Palliative Care patient in Texas, call one of the following numbers for 24/7 support:

Patients near Austin and Dallas, call 844-462-2677.

Patients near El Paso, Rio Grande Valley, and San Antonio, call 844-952-5590.

Patients near Houston and Lufkin, call 844-952-5591.

Utah

If you’re a Palliative Care patient in Utah, call 833-910-3618 for 24/7 support.

Vermont

If you're a Palliative Care patient in Vermont, call 833-866-0925 for 24/7 virtual-only support.

Virginia

If you’re a Palliative Care patient in Virginia, call 844-295-4273 for 24/7 support.

Washington

If you’re a Palliative Care patient in Washington, call 844-955-1438 for 24/7 support.

Washington, D.C.

If you’re a Palliative Care patient in Washington D.C., call 844-255-4269 for 24/7 support.

West Virginia

If you’re a Palliative Care patient in West Virginia, call 844-337-4040 for 24/7 support.

Wisconsin

If you’re a Palliative Care patient in Wisconsin, call 833-910-3620 for 24/7 virtual-only support.

Wyoming

If you’re a Palliative Care patient in Wyoming, call 833-866-0925 for 24/7 virtual-only support.

Your palliative care team

Your palliative care team is available 24/7 to support you throughout your care — working alongside your doctors to help manage symptoms and coordinate services

What your care team can help with:

Managing symptoms and medications
Coordinating with your doctors
Answering questions about your condition or care plan
Supporting emotional and practical needs
Planning your health goals and wishes

When to contact your care team:

New or worsening symptoms
Questions about medications
After a hospital or ER visit
Any time you feel unsure about your care

Palliative care at home: what to expect

You receive care through in-home visits or virtual check-ins, depending on your needs, to help ensure flexibility and comfort. You’ll receive help managing symptoms, along with coordinated support across your healthcare providers to keep everyone aligned. Caregivers are also supported throughout the process, with guidance and resources to help them care for their loved ones effectively.

Benefits of palliative care at home:

Stay at home
Avoid unnecessary trips to the hospital
Personalized care

Palliative care vs. hospice: what’s the difference?

Discover the key differences between palliative care and hospice and learn how each option supports quality of life at different illness stages.

Read the article

Palliative care from your health plan