Extra support for serious illness — so you don’t have to manage it alone.
Carelon Palliative Care helps you feel more comfortable, stay in control, and get support alongside the doctors you already trust.
What is palliative care?
Palliative care is extra support for people living with serious illness. It helps you feel better, manage your care, and navigate the challenges that come with your condition.
You don’t have to change your doctors or your treatment. You continue seeing your current care team while receiving additional support from Carelon.
How we can help
- Feel more comfortable by managing symptoms like pain, fatigue, or stress
- Stay organized with medications and day-to-day care
- Get help coordinating appointments, treatments, and providers
- Receive support for your emotional needs and well-being
- Include your family or caregivers as part of your care team
Support when you need it — day or night
Questions and concerns don’t always come at convenient times. With Carelon Palliative Care, you have access to support 24/7.
You can:
- Speak with a medical professional
- Get guidance on symptoms or medications
- Talk through when to seek urgent care
- Access support during unexpected health changes
- Receive emotional support when you need it most
Talk to someone about your care
We’re here to help you understand your options and answer your questions about how Carelon Palliative Care can support you.
Wondering what happens after you request a call?
Getting started with Carelon Palliative Care
Taking the first step is simple. Here's what you can expect after you connect with our team.
Step 1:
Connect with our care team
You or your caregiver will talk with one of our nurses about your health needs, ask questions, and learn how we can best support you.
Step 2:
Meet with a clinician
A Carelon clinician will work with you and your current doctors to better understand your needs and create a personalized care plan.
Step 3:
Receive ongoing support
Your care team will continue to support you over time, helping you navigate changes in your health and coordinating your care when needed.
What ongoing support looks like
After your first visit, your Carelon care team will continue to support you every step of the way.
Manage changes
We'll help you navigate changes in your health and provide support when new concerns arise.
- Talk through symptoms or health concerns
- Get support when your needs change
- Adjust your care plan as needed
Stay connected
We work alongside your doctors to help keep your care organized and coordinated.
- Keep your doctors informed
- Help coordinate appointments and treatments
- Support communication across your care team
Get support
You and your family have access to support whenever you need it.
- 24/7 access to a care team
- Support for family members and caregivers
- Answers when questions or concerns come up
What to expect from palliative care
Watch this short video to learn how Carelon supports patients and families.
Learn more about your care
Explore helpful resources to better understand your options and feel prepared for next steps.
What people are saying about Carelon Palliative Care
“It is so helpful to be able to call when I need something or have a question. My fear factor drops way down. Your care has kept me out of the hospital.”
– Trudy
“My nurse practitioner was terrific. She did everything and probably kept me out of the hospital a few times. It just changed everything. I felt better. I knew they’d be there. They gave me a magnet [with a 24/7 support number] to put on my refrigerator and said to call anytime, seven days a week, around the clock."
– Margaret
“It is wonderful to have home visits. It has relieved a lot of anxiety to know we can call whenever we need you.”
– Bob
“Our nurse practitioner is thorough and understands my husband’s needs. She is quick to see even the slightest changes — even those I might miss being with him daily. Carelon has been a blessing to us.”
– Susan, wife and caregiver
“I think the teamwork at Carelon is amazing. Everybody works together to provide the absolute best care that we can for our patients and their families.”
– Samantha, Palliative Care registered nurse
“After my cancer diagnosis…the discomforts, the pain, my whole thought process, my memory…it's hard to describe. My nurse practitioner told me to call at any time no matter what it is — no matter how small or how big. And I can only imagine what it would've been like not to have had these guys.”
– Ron
“If a patient has access to a smartphone, tablet, or computer, virtual care is something that allows us to be more available to them. A lot of patients have really embraced it.”
– Liz, Palliative Care nurse
“Having Carelon come to our home has been extremely helpful. The whole staff has been very helpful in caring for my father. We are so thankful to have them.”
– Ted
“My mom was able to stay at home and out of the hospital during her last few weeks, which were our family’s wishes. Mom was even able to dance at her grandson’s wedding. She really moved her feet — she didn’t just shuffle. That’s how we’ll remember her.”
– Kathy, daughter and caregiver
“They bring forth not only the additional medical care that might be needed, but also the emotional support. That was really important to me to know that he had that other anchor.”
– Terri, caregiver and friend
“My job is to advocate for my patient, regardless of what the doctors think. If my patient does or doesn’t want to do something, it’s my job to help them get to that point.”
– Emilee, Palliative Care nurse