Carelon is a healthcare services company. We work across the healthcare system to help connect services and make healthcare easier to manage.

Is Carelon my insurance company?

No. Carelon is not an insurance company. Your health plan provides your coverage and benefits. Carelon works alongside your plan to provide services that help you access and manage care.

How does Carelon work with my health plan?

Your health plan may partner with Carelon to provide certain services, such as pharmacy support, behavioral health programs, care coordination, or benefits management services. We work behind the scenes to help connect these services and support your care experience.

Get to know Carelon

Carelon is a healthcare services company that works with health plans, care providers, employers, and others across the health system to support a range of healthcare services. Our teams focus every day on delivering systems and data that connect care around each individual’s whole-health needs.

Why you may see the Carelon name

Carelon provides support for certain healthcare services that members and patients may interact with directly — like behavioral health care, palliative care, and pharmacy services. We also provide operational and administrative services directly to health plans, government agencies, employers, and others to support the management and delivery of health programs and benefits.

You may see the Carelon name if your health plan sponsor has contracted with Carelon to provide a service related to your care or the administration of your health benefits.

Working to make healthcare better

Carelon brings together more than 150 years of combined experience and thousands of clinicians to work towards three shared goals.¹

Connecting experiences

We partner across the health system to connect physical, behavioral, social, and other factors that influence health.

Improving outcomes

We pair evidence-based insights with deep clinical expertise to support personalized care.

Lowering costs

We work to make care more affordable by connecting services, simplifying the way care is managed and delivered, and finding ways to reduce unnecessary costs.

Hear from the people we support

When healthcare decisions feel overwhelming, support matters. See what members and caregivers have shared about their experiences with Carelon.

“I don’t know where you came from but I’m so thankful to have you. Everything you do is like magic and you’ve taken so much stress off of me with knowing you’re looking out for us.”

—Paul

“Every time I am really needing it one of you call and always help me with what I am needing.”

—Member, Louisiana

“This service means so much to me because I don't have anyone else.”

—K.H.

“Today, because of my connected healthcare team, I’m no longer a prisoner of my disease. My days are filled with good books, long walks, helping people buy their own homes, and watching my twin high school-aged boys play football and baseball. Because of therapy and connected care, I get the opportunity to forget about my MS and enjoy spending time with my family.”

—Dusty

“Our nurse practitioner is thorough and understands my husband’s needs. She is quick to see even the slightest changes — even those I might miss being with him daily. Carelon has been a blessing to us.”

—Susan, wife and caregiver

Frequently asked questions about Carelon

If you have questions about your coverage, benefits, or costs, contact your health plan directly. If you have questions about a Carelon service you’re using, or have been referred to, use the contact information provided by your health plan or care team.

If you are unsure where to begin, visit our support page or call the Member Services number on the back of your health insurance Member ID card.