Carelon member and patient services
Carelon works with your health plan to provide services and support that help to make healthcare simpler, more personal, and easier to navigate.
Find the care and support you need
As part of your health plan benefits, Carelon may support you with certain healthcare services. We're here to make those services easier to understand and access. Whether you're looking for behavioral health care, managing prescriptions, or exploring the care options available to you, we can help you find the information and resources you need to get started.
Find a behavioral health provider
Search for behavioral health providers in your plan’s network to support your mental wellbeing.
Manage prescriptions
Order refills, check pricing, and manage your medications.
Access palliative care support
Connect to extra support for managing complex health conditions.
Explore post-acute care options
Find support after a hospital stay, such as rehabilitation, skilled nursing, or home health services.
Did Carelon contact you?
If you received a call, letter, email, or text from Carelon, it may be related to palliative care support available to you as part of your health plan’s benefits, or for additional information needed about a health care claim. Use the links here to learn why we contacted you, find forms, and take next steps.
If you prefer to speak to someone by phone for palliative care services, please call 844-232-0500.
To speak to someone by phone for more information about subrogation, or regarding a specific subrogation request you received, please call the Member Services number on your member ID card.
Palliative Care
If you were referred to Carelon for palliative care, we may reach out to better understand your health, symptoms, and care needs.
Subrogation questionnaire
Learn why subrogation may apply to your claim and complete the questionnaire online.
Experience behind the care
Care services we support
Check with your health plan carrier or sponsor to understand which Carelon-supported services may be available to you as part of your health plan benefits.
We can help you find care providers in your plan's network, understand available support, and access resources for behavioral health, mental health, and substance use disorders.
Carelon Palliative Care supports patients and caregivers by focusing on comfort, emotional well-being, and health goals at any stage of a serious illness.
CarelonRx makes it easier to manage medications, find available pharmacies, explore available cost saving programs, and receive personalized support.
Through our pharmacy partners, we help provide simple and convenient access for prescription refills, specialty medications, and infusion or injectable therapies.
Hear from the people we support
When healthcare decisions feel overwhelming, support matters. See what members and caregivers have shared about their experiences with Carelon.
“Every time I am really needing it one of you call and always help me with what I am needing.”
– Member, Louisiana
“This service means so much to me because I don't have anyone else.”
– K.H.
“Today, because of my connected healthcare team, I’m no longer a prisoner of my disease. My days are filled with good books, long walks, helping people buy their own homes, and watching my twin high school-aged boys play football and baseball. Because of therapy and connected care, I get the opportunity to forget about my MS and enjoy spending time with my family.”
– Dusty
“Our nurse practitioner is thorough and understands my husband’s needs. She is quick to see even the slightest changes — even those I might miss being with him daily. Carelon has been a blessing to us.”
– Susan, wife and caregiver
Access existing services or find support
To access your existing services, find additional information, or explore tools to manage your care, visit the Sign In page and we’ll help guide you to the right place.
Still not finding what you’re looking for? Visit our Get Support page to find contact information for the help you need.
1 Carelon internal data, 2025.